A photograph of a TRIO receptionist wearing a mask and standing behind a reception desk.

Screening And Safety Measures

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Screening and Safety Measures

To ensure safety for our patients as well as our staff during the pandemic, and to respect the rules of social distancing, we are continuing to implement a number of safety measures at TRIO. In addition to increased safety for patients and staff, there are some additional benefits: for example, you’ll be in and out of the clinic more quickly than before and waiting less since appointments are now timed. And, since appointments with doctors are virtual, you will be spending less of your time at the clinic.

This video will walk you through what a visit to TRIO looks like now.

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Mandatory Rapid Testing:

  • Patients undergoing a treatment cycle at TRIO require mandatory rapid testing
  • You’ll be notified by one of our staff members in advance of your scheduled visit to the clinic
  • If you have been given an appointment for a rapid COVID test, please proceed directly to the 11th floor when you arrive at 655 Bay Street.
  • Your rapid test appointment will be approximately 30 minutes before your first blood test and/or ultrasound appointment with us.

For more information about mandatory rapid testing please scroll down to the Q&A section at the bottom of the page.

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  • You will be prescreened via email before your appointment
  • You will have additional screening in person when you check in for your appointment, including having your temperature taken when you arrive
  • You will receive a TRIO wristband when you visit the clinic. You will be given a new wristband each time you visit. You will be asked to wear this wristband for your entire time at the clinic to indicate that you have been screened
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Social Distancing:

  • For your safety, we must limit the number of people in the clinic
  • For each visit, you will be given a specified, assigned time to come to the clinic. Please come only at that time. There are no more drop in’s for testing. You must come at your time, or you will not receive treatment that day
  • Please arrive alone, as only the person receiving treatment can come to the clinic. Partners and family members – including children – may not come with you
An illustration of a face mask.

Personal Protection:

  • You will be asked to wear a mask (PPE) provided by TRIO at all times while you are at the clinic. This mask will cover your nose and your mouth
  • Please use the hand sanitizer provided and sanitize your hands frequently during your visit
  • Medical appointments with your doctor will continue to be virtual
  • Nurses, doctors and lab technicians will be in full PPE during in-person patient interactions
  • The majority of our staff have been vaccinated
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New Consent Form:

  • There will be an additional consent form to sign acknowledging that you understand the potential risks of accessing a public space during the pandemic. Please note that every clinic in Canada will be asking patients to sign this consent. You will not be able to begin fertility treatment until you have signed this form
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  • Blood draws, ultrasounds, DNA Fragmentation drop off and other monitoring activities will now be timed appointments, scheduled in 15-minute intervals. It is very important that you do not arrive early, or alternatively, are not late for your appointment. These new measures are designed for safety reasons, to limit the volume of people in the clinic at any given time
  • In order to make sure that everyone receives their treatment, we are extending our hours: Monitoring will start at 7:00 a.m. and will continue throughout the day, on both weekdays and weekends
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Modifications to our Clinics:

  • We have reorganized our clinics so that there are now fewer chairs in all waiting rooms. Additionally, all of our chairs are sanitized by our cleaning staff regularly throughout the day, every day
  • We have installed new plexiglass barriers at screening stations and reception areas for added safety and protection for everyone
  • We will be sanitizing high touch areas in the clinic throughout the day and have extra cleaning measures in place
  • Nurses, doctors and lab technicians will be in full PPE during in-person patient interactions
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Medical Appointments:

  • For everyone’s safety, TRIO doctors will continue to conduct patient appointments virtually. You can continue to book your follow up appointments, protocol appointments and other types of appointments with your doctor. Please call 416-506-0804 and follow the prompts to reach your doctor’s office, or email your doctor’s office to reach a medical secretary who will book an appointment for you
  • TRIO doctors will be in the clinic in full PPE during medical procedures such as retrievals and transfers
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The Lab:

  • Our Lab Director, Dr. Jim Meriano, continues to be on site to ensure the health, safety and security of your frozen eggs, sperm and embryos
  • In addition, his team of embryologists will be working in the lab with social distancing rules in place
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Additional Services:

  • Conceive Health: Whether you are resuming treatment or have just started at TRIO Fertility, Conceive Health works closely with TRIO to provide a range of naturopathic programs to improve fertility outcomes. Visit Conceive Health for more information.
  • Pharmacy: The Toronto Wellness Pharmacy is open on site Monday to Friday from 7:00 a.m to 3:00 p.m and Saturday to Sunday from 7:00 a.m. to 12:00 p.m. You will be able to pick up your medication when you are at the clinic.
  • Counselling and Support: TRIO continues to offer free online Facebook support groups for our patients. These groups provide a space for patients to connect, post questions and comments any time and participate in live discussions moderated by a counsellor. Learn more about our counselling support. In addition to the support groups, all of TRIO’s counsellors are available for individual or couples counselling. Click here for a list of recommended infertility counsellors.

Mandatory Rapid Testing Q&As

Q: How will I know if I require rapid testing?

A: If you require a rapid test, you’ll be notified by one of our staff members in advance of your scheduled visit to the clinic.

Q: Who, exactly, requires rapid testing?

A: Only patients undergoing a treatment cycle at TRIO require rapid testing. Our staff will also be tested every two weeks.

Q: Where do I go for my testing?

A: If you have been given an appointment for a rapid COVID test, please proceed directly to the 11th floor when you arrive at 655 Bay Street. Please sign in for your test and wait in the waiting room to your immediate left and right. Please do not proceed to the waiting room behind the front desk. This is for patients awaiting their results.

Q: Will I be late for my ultrasound or blood draw appointment?

A: Your rapid test appointment will be approximately 30 minutes before your first blood test and/or ultrasound appointment with us.

Q: What exactly happens in this rapid test?

A: The rapid test is a simple nasal swab. After you’ve had this test, you’ll wait 15 minutes for the result.

Q: What if my test is negative for COVID?

A: If your test result is negative, you’ll proceed to the 18th floor to complete the standard screening and to receive your wristband. After you receive your wristband, you can go to your blood/ultrasound appointment, as scheduled.

Q: What if my test is positive for COVID?

A: If you test positive for COVID in the rapid test, you’ll have to leave the clinic and go directly home to book a follow-up test. Although very good, rapid tests are not quite as accurate as lab-based PCR tests. So, if you do test positive on the rapid test, you’ll be required to get a follow-up PCR test done at one of the hospital-based testing clinics to confirm the result.

Q: Will I have rapid testing if I monitor at a satellite clinic?

A: Our satellite clinics are working on getting rapid testing arranged. Please follow up directly with your clinic to see when they will have rapid testing in place.

General Q&As

Q: How do I notify the clinic of my Day 1?

A: Please email us at day1@triofertility.com and include:

  • Your full name
  • Your doctor’s name
  • The date of your Day 1
  • The type of treatment you are doing
  • Where you are doing your monitoring (that is, which clinic location).

The Day 1 team will follow up with you and give you instructions on next steps. If you need to come into the clinic, the Day 1 team will give you a specific day and time to come to the clinic.

Q: Can my partner come with me on the day of my egg retrieval?

A: Because of new social distancing regulations, we have to limit the number of people in the clinic so we have some new rules about partners attending during procedures: When you are having your OPU or egg retrieval, your partner can come with you to the 18th Floor and wait for you in the recovery room, but they cannot come with you into the operating room. However, when it comes time for your embryo transfer, we do allow partners into the operating room for both fresh and frozen transfers. It is the same for gestational carriers: one person is allowed to accompany you in the operating room during the embryo transfer.

Q: What about patients who have to travel to come to TRIO for their treatment?

A: There are no restrictions on travellers arriving in Toronto by airplane from any Canadian destination and coming to TRIO for treatment. Travellers returning to Canada after international travel must follow ArriveCanada guidelines and have a negative covid PCR within 72 hours of entry into Canada. All TRIO patients undergoing a treatment cycle (including those who have travelled by plane from any destination) require mandatory rapid testing on-site at TRIO.

Q: I don’t live close enough to TRIO to bring a sperm sample in. Does TRIO provide a room where patients can produce a sample safely and privately?

A: Because of COVID-19 restrictions at the clinic, we are asking all patients who live less than 90 minutes away from TRIO to produce their sperm sample at their home, keep it at body temperature, and bring it into TRIO within 90 minutes of your scheduled retrieval. For some patients who live out-of-town, or farther away than 90 minutes, this may not be possible. For these patients, we do have a private room. But because of COVID protocols, we are limiting access to this space to a maximum of two people per day. We understand that the time restriction of arriving at TRIO within 90 minutes of producing your sample can be stressful. As can driving in downtown Toronto during rush hour traffic. So another option is to spend the night before your scheduled retrieval at the Chelsea Inn hotel, which is right next door to TRIO. They offer our patients a medical discount rate, and they will also discount parking. We’ve heard from many of our patients that this option has reduced their stress on the day of their retrieval and can even be a pleasant experience.

Q: Do you have any recommendations on the COVID-19 Vaccine?

A: Please see our current vaccine recommendations.

Q: Do any of TRIO’s nurses or other staff work at other clinics or hospitals?

A: No. None of TRIO’s nurses, embryologists or administrative staff work in other healthcare facilities.