To ensure safety for our patients as well as our staff during the pandemic, and to respect the rules of social distancing, we have established a number of new safety measures at TRIO. We understand that this new approach may take some time to get used to, however there are some benefits: for example, you’ll be in and out of the clinic more quickly than before and waiting less since appointments are now timed. And, since appointments with doctors are virtual, you will be spending less of your time at the clinic.
Please click here to see a video that will walk you through what a visit to TRIO looks like now.
Please take a moment to review the following new safety measures in place at TRIO:
|New Consent Form and Fees:
|Modifications to our Clinics:
Q: How do I notify the clinic of my Day 1?
A: Please email us at firstname.lastname@example.org and include:
- Your full name
- Your doctor’s name
- The date of your Day 1
- The type of treatment you are doing
- Where you are doing your monitoring (that is, which clinic location).
The Day 1 team will follow up with you and give you instructions on next steps. If you need to come into the clinic, the Day 1 team will give you a specific day and time to come to the clinic.
Q: Can my partner come with me on the day of my egg retrieval?
A: Because of new social distancing regulations, we have to limit the number of people in the clinic so we have some new rules about partners attending during procedures: When you are having your OPU or egg retrieval, your partner can come with you to the 18th Floor and wait for you in the recovery room, but they cannot come with you into the operating room. However, when it comes time for your embryo transfer, we do allow partners into the operating room for both fresh and frozen transfers. It is the same for gestational carriers: one person is allowed to accompany you in the operating room during the embryo transfer.
Q: What about patients who have to travel to come to TRIO for their treatment?
A: At the moment, TRIO is not allowing patients who have travelled through an airport to come to the clinic for treatment. The reality is that air travel carries a higher risk of infection. For example, between July 20 and July 29 alone, flights from Montreal to Vancouver, Vancouver to Calgary, and Ottawa to Vancouver all had a case of COVID-19 on board. Passengers seated nearby were considered to be at higher risk of potentially contracting the virus. Additional very recent examples of possible exposure to COVID-19 on flights within Canada were from Toronto to St. John’s, and within Ontario, from Toronto to Thunder Bay. As a result, TRIO has a restriction on treating patients who have travelled through an airport. The only exception to this restriction is patients who agree to a two-week quarantine after they have arrived in Toronto and before they come to the clinic. Long distance travel to TRIO by car, that is driving, is not restricted and continues to be acceptable for out-of-town patients who want treatment at TRIO.
Q: People who are frontline healthcare workers or who live with or are in close contact with a healthcare or front-line worker – does this affect their treatment and will they fail screening?
- If the TRIO patient is a healthcare worker who is working directly with COVID patients, the TRIO patient must be under strict self isolation for two weeks with no exposure to COVID patients before coming to TRIO and throughout their treatment, meaning they cannot go back to work while they are in treatment at TRIO. An example of this type of TRIO patient would be an intensive care unit doctor or nurse.
- If the TRIO patient lives with a partner who has direct exposure to COVID patients, they must be isolated from their partner for two weeks before they can come into TRIO for treatment. However, unless also isolated for two weeks, their partner, who is the frontline worker, would not be able to come into TRIO.
- If the TRIO patient is a Long Term Care/Nursing home worker, they should be under strict self isolation for two weeks and not going into their workplace before coming to TRIO and throughout their treatment, meaning they cannot go back to work while they are in treatment at TRIO.
- Other healthcare workers, including Family Physicians/GP’s, Emergency Room Physicians not in contact with COVID patients, and other healthcare professionals not dealing directly with COVID patients or working in Long Term Care Facilities will pass the screening and can come to TRIO for their treatment.
Q: Do any of TRIO’s nurses or other staff work at other clinics or hospitals?
A: No. None of TRIO’s nurses, embryologists or administrative staff work in other healthcare facilities. They only work at TRIO, ensuring there are no outside exposures.