To ensure safety for our patients as well as our staff during the pandemic, and to respect the rules of social distancing, we have established a number of new safety measures at TRIO. We understand that this new approach may take some time to get used to, however there are some benefits: for example, you’ll be in and out of the clinic more quickly than before and waiting less since appointments are now timed. And, since appointments with doctors are virtual, you will be spending less of your time at the clinic.
Please click here to see a video that will walk you through what a visit to TRIO looks like now.
Please take a moment to review the following new safety measures in place at TRIO:
|New Consent Form:
|Modifications to our Clinics:
Q: How do I notify the clinic of my Day 1?
A: Please email us at email@example.com and include:
- Your full name
- Your doctor’s name
- The date of your Day 1
- The type of treatment you are doing
- Where you are doing your monitoring (that is, which clinic location).
The Day 1 team will follow up with you and give you instructions on next steps. If you need to come into the clinic, the Day 1 team will give you a specific day and time to come to the clinic.
Q: Can my partner come with me on the day of my egg retrieval?
A: Because of new social distancing regulations, we have to limit the number of people in the clinic so we have some new rules about partners attending during procedures: When you are having your OPU or egg retrieval, your partner can come with you to the 18th Floor and wait for you in the recovery room, but they cannot come with you into the operating room. However, when it comes time for your embryo transfer, we do allow partners into the operating room for both fresh and frozen transfers. It is the same for gestational carriers: one person is allowed to accompany you in the operating room during the embryo transfer.
Q: What about patients who have to travel to come to TRIO for their treatment?
A: Anyone arriving in Toronto by airplane from any Canadian destination and coming to TRIO for treatment must adhere to the following requirements:
Upon arrival in Toronto, the patient and travelling partner, if relevant, must quarantine for 5 days.
On the 6th day, the patient and accompanying partner should go to an ambulatory COVID assessment centre or participating pharmacy for a COVID test. Beginning Tuesday, October 6, an appointment is needed to get a test at all assessment centres and pharmacies. Please contact an assessment centre or pharmacy directly to book your test. Information on how to book an appointment is available at this link: https://www.toronto.ca/home/covid-19/covid-19-what-you-should-do/covid-19-have-symptoms-or-been-exposed/covid-19-assessment-centres/
While awaiting the results of the COVID test, your quarantine should continue.
Once the results of the tests are available, please contact TRIO via email with the following information:
-Travel dates and airlines
-Date of start of quarantine
-Date of COVID test and results
Once this information is received, your visit to TRIO will be scheduled. Please note, at this time, TRIO is not accepting patients who have travelled from international destinations outside of Canada.
Q: People who are frontline healthcare workers or who live with or are in close contact with a healthcare or front-line worker – does this affect their treatment and will they fail screening?
- If the TRIO patient is a healthcare worker who is working directly with COVID patients, the TRIO patient must be under strict self isolation for two weeks with no exposure to COVID patients before coming to TRIO and throughout their treatment, meaning they cannot go back to work while they are in treatment at TRIO. An example of this type of TRIO patient would be an intensive care unit doctor or nurse.
- If the TRIO patient lives with a partner who has direct exposure to COVID patients, they must be isolated from their partner for two weeks before they can come into TRIO for treatment. However, unless also isolated for two weeks, their partner, who is the frontline worker, would not be able to come into TRIO.
- If the TRIO patient is a Long Term Care/Nursing home worker, they should be under strict self isolation for two weeks and not going into their workplace before coming to TRIO and throughout their treatment, meaning they cannot go back to work while they are in treatment at TRIO.
- Other healthcare workers, including Family Physicians/GP’s, Emergency Room Physicians not in contact with COVID patients, and other healthcare professionals not dealing directly with COVID patients or working in Long Term Care Facilities will pass the screening and can come to TRIO for their treatment.
Q: Do any of TRIO’s nurses or other staff work at other clinics or hospitals?
A: No. None of TRIO’s nurses, embryologists or administrative staff work in other healthcare facilities. They only work at TRIO, ensuring there are no outside exposures.