To ensure safety for our patients as well as our staff during the pandemic, and to respect the rules of social distancing, we have established a number of new safety measures at TRIO. We understand that this new approach may take some time to get used to, however there are some benefits: for example, you’ll be in and out of the clinic more quickly than before and waiting less since appointments are now timed. And, since appointments with doctors are virtual, you will be spending less of your time at the clinic.

Please click here to see a video that will walk you through what a visit to TRIO looks like now.

Please take a moment to review the following new safety measures in place at TRIO:


  • You will be prescreened via email before your appointment
  • You will have additional screening in person when you check in for your appointment, including having your temperature taken when you arrive
  • You will receive a TRIO wristband when you visit the clinic. You will be given a new wristband each time you visit. You will be asked to wear this wristband for your entire time at the clinic to indicate that you have been screened
Social Distancing:

  • For your safety, we must limit the number of people in the clinic
  • For each visit, you will be given a specified, assigned time to come to the clinic. Please come only at that time. There are no more drop in’s for testing. You must come at your time, or you will not receive treatment that day
  • Please arrive alone, as only the person receiving treatment can come to the clinic. Partners and family members – including children – may not come with you
Personal Protection:

  • You will be asked to wear a mask (PPE) provided by TRIO at all times while you are at the clinic. This mask will cover your nose and your mouth
  • Please use the hand sanitizer provided and sanitize your hands frequently during your visit
  • Medical appointments with your doctor will continue to be virtual
  • Nurses, doctors and lab technicians will be in full PPE during in-person patient interactions
New Consent Form:

  • There will be an additional consent form to sign acknowledging that you understand the potential risks of accessing a public space during the pandemic. Please note that every clinic in Canada will be asking patients to sign this consent. You will not be able to begin fertility treatment until you have signed this form

  • Blood draws, ultrasounds, DNA Fragmentation drop off and other monitoring activities will now be timed appointments, scheduled in 15-minute intervals. It is very important that you do not arrive early, or alternatively, are not late for your appointment. These new measures are designed for safety reasons, to limit the volume of people in the clinic at any given time
  • In order to make sure that everyone receives their treatment, we are extending our hours: Monitoring will start at 7:00am and will continue throughout the day, on both weekdays and weekends
Modifications to our Clinics:

  • We have reorganized our clinics so that there are now fewer chairs in all waiting rooms. Additionally, all of our chairs are sanitized by our cleaning staff regularly throughout the day, every day
  • We have installed new plexiglass barriers at screening stations and reception areas for added safety and protection for everyone
  • We will be sanitizing high touch areas in the clinic throughout the day and have extra cleaning measures in place
  • Nurses, doctors and lab technicians will be in full PPE during in-person patient interactions
Medical Appointments:

  • For everyone’s safety, TRIO doctors will continue to conduct patient appointments virtually. You can continue to book your follow up appointments, protocol appointments and other types of appointments with your doctor. Please call 416-506-0804 and follow the prompts to reach your doctor’s office, or email your doctor’s office to reach a medical secretary who will book an appointment for you
  • TRIO doctors will be in the clinic in full PPE during medical procedures such as retrievals and transfers
The Lab:

  • Our Lab Director, Dr. Jim Meriano, continues to be on site to ensure the health, safety and security of your frozen eggs, sperm and embryos
  • In addition, his team of embryologists will be working in the lab with social distancing rules in place
Additional Services:

  • Conceive Health: Whether you are resuming treatment or have just started at TRIO Fertility, Conceive Health works closely with TRIO to provide a range of naturopathic programs to improve fertility outcomes. Please click here for more information
  • Pharmacy: The Toronto Wellness Pharmacy is open on site Monday – Friday 7:00am to 3:00pm
    Saturday – Sunday 7:00am to 12:00pm. You will be able to pick up your medication when you are at the clinic.
  • Counselling and Support: TRIO continues to offer free online Facebook support groups for our patients. These groups provide a space for patients to connect, post questions and comments any time and participate in live discussions moderated by a counsellor. Click here for more info. In addition to the support groups, all of TRIO’s counsellors are available for individual or couples counselling. Click here for a list of recommended infertility counsellors



Q: How do I notify the clinic of my Day 1?

A: Please email us at and include:

  • Your full name
  • Your doctor’s name
  • The date of your Day 1
  • The type of treatment you are doing
  • Where you are doing your monitoring (that is, which clinic location).

The Day 1 team will follow up with you and give you instructions on next steps. If you need to come into the clinic, the Day 1 team will give you a specific day and time to come to the clinic.

Q: Can my partner come with me on the day of my egg retrieval?

A: Because of new social distancing regulations, we have to limit the number of people in the clinic so we have some new rules about partners attending during procedures: When you are having your OPU or egg retrieval, your partner can come with you to the 18th Floor and wait for you in the recovery room, but they cannot come with you into the operating room. However, when it comes time for your embryo transfer, we do allow partners into the operating room for both fresh and frozen transfers. It is the same for gestational carriers: one person is allowed to accompany you in the operating room during the embryo transfer. 

Q: What about patients who have to travel to come to TRIO for their treatment? 

A: Anyone arriving in Toronto by airplane from any Canadian destination and coming to TRIO for treatment must adhere to the following requirements:

Upon arrival in Toronto, the patient and travelling partner, if relevant, must quarantine for 5 days.

On the 6th day, the patient and accompanying partner should go to an ambulatory COVID assessment centre or participating pharmacy for a COVID test. Beginning Tuesday, October 6, an appointment is needed to get a test at all assessment centres and pharmacies. Please contact an assessment centre or pharmacy directly to book your test. Information on how to book an appointment is available at this link:

While awaiting the results of the COVID test, your quarantine should continue.

Once the results of the tests are available, please contact TRIO via email with the following information:

-Travel dates and airlines

-Date of start of quarantine

-Date of COVID test and results

Once this information is received, your visit to TRIO will be scheduled. Please note, at this time, TRIO is not accepting patients who have travelled from international destinations outside of Canada.

Q: People who are frontline healthcare workers or who live with or are in close contact with a healthcare or front-line worker – does this affect their treatment and will they fail screening?

  • If the TRIO patient is a healthcare worker who is working directly with COVID patients, the TRIO patient must be under strict self isolation for two weeks with no exposure to COVID patients before coming to TRIO and throughout their treatment, meaning they cannot go back to work while they are in treatment at TRIO. An example of this type of TRIO patient would be an intensive care unit doctor or nurse.
  • If the TRIO patient lives with a partner who has direct exposure to COVID patients, they must be isolated from their partner for two weeks before they can come into TRIO for treatment. However, unless also isolated for two weeks, their partner, who is the frontline worker, would not be able to come into TRIO.
  • If the TRIO patient is a Long Term Care/Nursing home worker, they should be under strict self isolation for two weeks and not going into their workplace before coming to TRIO and throughout their treatment, meaning they cannot go back to work while they are in treatment at TRIO.
  • Other healthcare workers, including Family Physicians/GP’s, Emergency Room Physicians not in contact with COVID patients, and other healthcare professionals not dealing directly with COVID patients or working in Long Term Care Facilities will pass the screening and can come to TRIO for their treatment.

Q: Do any of TRIO’s nurses or other staff work at other clinics or hospitals? 

A: No. None of TRIO’s nurses, embryologists or administrative staff work in other healthcare facilities. They only work at TRIO, ensuring there are no outside exposures.